Privacy Policy

Introduction

Cotonsladzo ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website cotonsladzo.center (the "Site"), contact us, or use our services.

Please read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing our Site, contacting us, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, or subscribe to our newsletter, we may collect:

• Name
• Contact information (email address, phone number, postal address)
• Postcode and property details relevant to window installation
• Your communication preferences

Usage Information

We automatically collect certain information when you visit our Site, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Time and date of your visit
• Other statistics

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Please see our Cookie Policy for more details on the types of cookies we use and how you can control them.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Improve Our Services

• Process and respond to your enquiries and requests
• Provide the products and services you have requested
• Schedule appointments and site visits
• Improve our website and services
• Customize your experience and the content we provide

For Communication and Marketing

• Contact you regarding your enquiries or services
• Send you relevant service information and updates
• Provide news, special offers, and marketing information (where you have consented)
• Process newsletter subscriptions and send relevant content

For Business Operations

• Manage our business operations
• Compile anonymous statistical data about our website usage
• Ensure the security of our website and services
• Prevent and detect fraud
• Fulfill our legal obligations

Legal Basis for Processing

Under UK and EU data protection laws, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

Data Sharing and Disclosure

We may share your personal information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• IT and system administration providers
• Professional advisers (lawyers, bankers, accountants, insurers)
• Installation partners and contractors
• Marketing and communication providers

All service providers are required to take appropriate security measures to protect your personal information and must only process it for specified purposes according to our instructions.

Legal Requirements

We may disclose your information where required by law, regulation, or legal process, or to protect our rights, property, or safety, or those of our customers or others.

Business Transfers

If we sell or transfer parts of our business or assets, your personal information may be transferred to the new owner. In such case, your information would remain subject to the protections described in the privacy policy in effect.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

For customers who have purchased our services, we typically retain information for up to 7 years after the completion of work to support warranty claims and fulfill legal obligations.

For marketing purposes, we retain your information until you opt-out or withdraw consent.

Your Rights

Under data protection laws, you have several rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any inaccurate or incomplete information.
• Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Restriction of Processing: You have the right to request that we restrict the processing of your information in certain circumstances.
• Data Portability: You have the right to request that we transfer your information to another organization or directly to you.
• Objection: You have the right to object to processing based on legitimate interests and to direct marketing.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw this consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to all legitimate requests within one month.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encrypted storage and data transmission
• Password protection and access controls
• Regular security assessments
• Staff training on data protection practices

We also have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Transfers

We primarily store and process your personal information within the United Kingdom and European Economic Area (EEA). However, some of our service providers may be based outside these areas, which may involve a transfer of your personal data outside the UK/EEA.

Whenever we transfer your personal data outside the UK/EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the UK and EU that give personal data the same protection it has in the UK and EU.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated revision date. We encourage you to review this page periodically to stay informed about our data practices.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your rights regarding your personal information, please contact us at:

Cotonsladzo
123 Window Street
Manchester, M1 2AB
United Kingdom

Email: [email protected]
Phone: +44 (0) 123 456 7890

Complaints

If you have a complaint about our use of your personal information, please contact us first, as we would appreciate the chance to address your concerns. However, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Website: https://ico.org.uk
Telephone: 0303 123 1113